Shipping is always free to the 48 contiguous United States. Orders ship daily, Monday thru Friday, so your first box will arrive in a matter of days, not weeks. We won't make you wait like other subscription services do.
Plans never automatically renew. You won't find any surprises from us on your credit card statement. Once the term of your subscription plan is up, our business is done. We would love for you to start a new plan though. That would be awesome. Monthly billing occurs on the same day of the month that your original order was placed. Alabama sales tax applies.
If for any reason your dog isn't completely satisfied with an item in their box, give us a shout and we'll send a replacement product right away. Be sure to let us know the details of the problem so we don't make the same mistake twice. We hate it when that happens.
Should you decide to cancel your current monthly subscription, simply contact us and let us know. We'll bill you the difference between your discounted monthly rate and the single-month price for any boxes already shipped and we'll recover any promotional discounts intended for multi-month plans, then we'll cancel your subscription right away. No phone calls, no hassles, no kicking, no screaming.